Returns & Refunds

Everything You Need to Know

Returning an Item

• Keep proof of postage for all returns. 
• Repackage the item properly, including exterior protection, to prevent damage during transit. 
• We can only accept returns if the product is in a saleable condition. The item must be: 
• Unused, in its original condition, with all original packaging. 
• Returned within 60 days of delivery.

Delivery Costs

• The customer is responsible for return shipping costs and any redelivery fees. 
• We do not refund initial shipping fees or credit card charges. 

Change of Mind  

• We do not accept returns if you change your mind. 

Refunds 

Refunds will be processed as follows: 

• If you received a damaged or incorrect product, we will refund the full product price and the shipping cost
• For any other reason, only the product cost will be refunded. 

Exchanges

• If there's a price difference for exchanged products, let us know how you'd prefer to pay or be refunded.

Damaged or Faulty Goods

• You can return items that are damaged or faulty upon delivery. 
• If we determine the item is faulty, normal warranty conditions apply, and you are responsible for following warranty instructions. 
• We will supply you with a free return label.
• Once we confirm the product is defective, we'll either send a replacement (subject to availability) or refund the product and original delivery costs via your original payment method. 

Please note

• Returns of defective items may incur return shipping costs to Micro Australia.
• Allow up to 14 days for refunds after we receive the returned item.